Shipping & Delivery Policy

We deliver to serviceable PIN codes across India through our courier partners. Serviceability is checked when you enter your delivery address, before you pay. We do not ship outside India.

• Dispatch: the seller packs and hands the order to the courier within 3 business days of payment.
• Delivery: usually 3 to 10 business days after dispatch, depending on the distance and the PIN code.
• Business days are Monday to Saturday, excluding public holidays. Remote areas, extreme weather and public events can add time; we tell you if they do.

The delivery charge depends on the parcel’s weight and the delivery PIN code, and is shown at checkout with GST at 18% before you pay. There are no charges at the door. Cash on delivery is not offered; every order is prepaid. See Pricing & Fees.

When the order ships you receive the courier name and the tracking (AWB) number by SMS and email, and the order shows its status: Paid, Packed, Shipped and Delivered.

• Check that the outer packaging is intact before accepting it. If it is visibly damaged or tampered with, refuse it or note it with the courier.
• Record an unboxing video where possible; it makes any claim faster to resolve.
• Report a missing, damaged or wrong item within 48 hours of delivery under our Refund & Cancellation Policy.

• The courier makes up to three delivery attempts. If all fail, the parcel returns to the seller; we contact you to arrange re-delivery, or refund you if you prefer.
• If an order has not been dispatched within 3 business days, you may cancel it for a full refund.
• If a shipped order has not arrived within the delivery window, contact us and we will trace it with the courier. A parcel confirmed lost is refunded in full.

Questions about a delivery: support@qlout.in, +91 70935 99910, Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays).