Refund & Cancellation Policy

A bid is a binding offer once accepted and cannot be withdrawn. If you win and do not pay within 15 minutes, the win lapses automatically. No money is taken, nothing is refunded, and repeated non-payment may restrict your account from bidding.

• Because each lot is won at auction, an order cannot be cancelled by the buyer for a change of mind once paid.
• If the seller does not dispatch within 3 business days, you may cancel the order from support and receive a full refund.
• If the seller cancels, or Qlout cancels an order for suspected fraud, a listing error or a technical fault, you receive a full refund automatically.

You receive a refund if the item:

• is not delivered;
• arrives damaged or defective;
• is not the item you won, or is materially different from its listing (description, condition, size or photographs);
• is counterfeit.

Report the problem within 48 hours of delivery, by email to support@qlout.in or by phone on +91 70935 99910, with your order number and clear photographs (and an unboxing video where possible). Keep the item, its tags and its packaging until the case is closed.

• change of mind, or a better price found elsewhere, after a paid win;
• wear, marks or defects that were described or shown in the listing;
• issues reported more than 48 hours after delivery;
• damage caused after delivery, or an item returned used, altered or without its tags.

Once we accept a claim we arrange a reverse pickup at no cost to you, or tell you how to send the item back. The seller inspects the returned item within 2 business days of receiving it. If the claim is upheld you are refunded; if the item comes back used or without its tags, we may decline the refund and return it to you.

• Order not dispatched, not delivered, or cancelled by the seller or Qlout: the full amount paid, including the convenience fee, delivery charge and all GST.
• Damaged, defective, wrong or not-as-described item: the full amount paid, including delivery, and the return shipping is on us.

Refunds go back to the original payment method: the same card, UPI account, bank account or wallet. We start the refund within 2 business days of approving it. It usually reaches you within 7 business days, depending on your bank. We email you the refund reference so you can trace it with your bank.

Customer support: support@qlout.in, +91 70935 99910, Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays). If you are not satisfied with the outcome, contact our Grievance Officer.