Help Center

Each lot is sold in its own room. Bidding opens at the starting bid, every bid must beat the current one by at least the increment shown, and the highest bid when the room closes wins.

No. An accepted bid is a binding offer to buy the lot at that amount if it wins, so bid only what you intend to pay.

A bid in the final seconds extends the room by a short, fixed time so every bidder can respond. It stops last-second sniping and is capped per lot.

15 minutes. If payment is not completed in time, the win lapses and the lot may be offered to the next bidder.

UPI, debit card, credit card, net banking or a wallet, through our payment gateway partner. Qlout never sees or stores your card number, CVV or UPI PIN.

A convenience fee of 3% of the bid with 18% GST on it, and delivery for your PIN code with 18% GST. The full amount is shown before you pay.

Payments are confirmed by the bank within a few minutes. If it does not update, or the payment failed after debit, the bank reverses it automatically, usually within 5–7 business days. Write to us with the transaction reference if it does not.

Sellers dispatch within 3 business days of payment, and delivery takes 3–10 business days after dispatch, depending on the PIN code.

When the order ships you receive the courier name and tracking number by SMS and email.

No. Every order is prepaid online, and nothing is collected at the door.

If the order is not dispatched or not delivered, or the item arrives damaged, wrong or not as described and you report it within 48 hours of delivery.

It goes back to the original payment method and usually arrives within 7 business days of approval.

Indian businesses and individuals with a valid PAN and GSTIN, who pass verification and list only genuine goods they own.

Listing is free. On a sale, Qlout deducts 10% commission on the value before GST plus 18% GST on it, and the TCS and TDS the law requires.