Grievance Redressal
How to raise a complaint about an order, a seller, a payment, your personal data or anything else on Qlout, and how quickly we respond.
Effective from 22 October 2026
Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Nikhil Sandiri
Grievance Officer, QLOUT ENTERPRISES PRIVATE LIMITED
Gyandeep Towers, Moosarambagh, Opp. More Super Market, Malakpet, Hyderabad, Telangana 500036, India
Email: nikhilsandiri@qlout.in
Phone: +91 70935 99910
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays)
How to raise a complaint
- Start with customer support at support@qlout.in or +91 70935 99910. Most issues are resolved there.
- If you are not satisfied, email the Grievance Officer with your name, registered mobile number, order number (if any), a description of the issue and any photographs or documents.
Timelines
- We acknowledge every complaint within 48 hours of receiving it.
- We resolve it within one month of receiving it, and tell you the outcome and the reasons in writing.
If you are still not satisfied
You may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), the appropriate Consumer Commission, or, for personal-data complaints, the Data Protection Board of India.